Spectrum.net Sign-In Help
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If you already have a Spectrum username, you can sign in to Spectrum.net to view and pay your bill, manage your account and more. (Please note that only the primary account holder can sign in to view Spectrum Mobile account information.)
If you don’t have a Spectrum username yet, you can create one.
Find out more about Spectrum username and password guidelines.
If you are unable to do it at your end. Get expert support which they are fixing in a few minutes.
Forgot Username and/or Password?
If you’ve forgotten your Spectrum username or password, you can reset them.
Note: If you have a Spectrum email account, make sure you use your full username to sign in to your account.
1. On the Spectrum.net homepage, select Forgot Username or Password?
2. Select an option to confirm your account on the next screen, confirm you’re not a robot and select Next.
- To complete the process, you’ll be asked to verify your account by text, email or automated call.
- Enter the six-digit verification code sent via the communication method of your choice to retrieve your username or change your password.
Note: If you change your Spectrum.net password, you’ll need to update your sign-in information to access your Spectrum email, My Spectrum App, the Spectrum TV app, and the TV channel apps. Find out more about changing your password.
Troubleshooting Error Codes on the Spectrum TV App & SpectrumTV.com
This article contains information about some common error codes you may encounter while using the Spectrum TV app or SpectrumTV.com, along with instructions on how to resolve them.
You can also find more answers to troubleshooting questions.
If you don’t see your error code listed below, continue to Seeing a Different Error Code? for information on how to resolve many of the most common issues with SpectrumTV.com and the Spectrum TV app.
Note: Some programs may be unavailable when you’re not connected to your In-Home WiFi network. Please also note that the Spectrum TV App and SpectrumTV.com are unavailable outside of the U.S. and its territories.
SpectrumTV.com Error Codes
WLC-1006 - We See You're Away From Home
Some channels and programs are available only when you're connected to your In-Home WiFi. Make sure you’re connected to your In-Home WiFi network, then restart the app and try again.
WLI-1010 - Unable to Sign In
Make sure you’re using the correct username and password and try again. If you’re still having trouble signing in, get username and password help.
WLI-1027 - Auto-Access Denied
Try signing in manually using your Spectrum username and password.
WLI-9000 - Unable to Complete Request
The selected programming isn't currently available. Select a different program or try again later.
WLP-999 - Unable to Complete Request
Wait a few minutes and then try again.
WLP-1035 - Service Unavailable
The program you selected isn’t currently available. Select a different program or try again later.
WPC-1005 - Parental Controls Unavailable
Make sure you’re using a Spectrum username and password with Head of Household or Admin privileges. If the problem persists, try again later.
WVP-999 - Unable to Complete Request
Wait a few minutes and then try again.
WVP-3305 - Video Unavailable
Wait a few minutes and then try again.
Spectrum TV App for iOS Error Codes
IVS-1001 - Channel Unavailable
The channel you selected isn't currently available. Try again in a little while, or select a different channel.
IUC-9000 - Service Temporarily Unavailable
Wait a few minutes, then restart the app and try again.
IFE-1004 - Check Connection
Check to make sure you're connected to the internet. Learn more about troubleshooting your In-Home WiFi network.
ILP-9000 - Channel Unavailable
Wait a few minutes, then restart the app and try again.
IGE-9000 - Generic Error
Wait a few minutes, then restart the app and try again.
ILI-1127 - Auto Access Denied
Make sure you're connected to your In-Home WiFi network and then try again. If you're still having trouble signing in, get username and password help.
ILI-9000 - Unable to Complete Request
Wait a few minutes, then restart the app and try signing in again.
ILP-999 - Unable to Complete Request
Wait a few minutes, then restart the app and try again.
ILI-1010 - Unable to Sign In
Make sure you're using the correct username and password and try again. If you're still having trouble signing in, get username and password help.
IVS-1003 - Stream Service Failed
Wait a few minutes, then restart the app and try again.
Spectrum TV App for Android Error Codes
DGE-1001 - Service Temporarily Unavailable
Check to make sure you're connected to the internet, then restart the Spectrum TV app and try again. Learn more about troubleshooting your In-Home WiFi network.
DFE-1004 - Check Connection
Check to make sure you're connected to the internet. Learn more about troubleshooting your In-Home WiFi network.
DVS-1004 - Unable to Complete Request
The program you selected isn't currently available. Select a different program or try again later.
DVS-1001 - Channel Unavailable
Check to make sure you're connected to your In-Home WiFi, then restart the Spectrum TV app and try again. Learn more about troubleshooting your In-Home WiFi network.
DLP-999 - Unable to Complete Request
Wait a few minutes, then restart the app and try again.
DLC-1001 - Behind Modem Service Error
Make sure you're connected to your In-Home WiFi network, then restart the app and try again.
DLI-1010 - Unable to Sign In
Make sure you're using the correct username and password and try again. If you're still having trouble signing in, get username and password help.
DCM-1000 - STB Tune Failure
Restart the app and then try again.
DVP-999 - Unable to Complete Request
Wait a few minutes, then restart the app and try again.
DCM-1602 - Unable to Play
Make sure your Spectrum Receiver is powered on and connected to your TV, and check that you're connected to your In-Home WiFi. Then restart the app and try again.
Spectrum TV Channel for Roku Error Codes
RGE-1001 - Service Unavailable
Check to make sure you're connected to your In-Home WiFi, then restart the Spectrum TV channel and try again. Learn more about troubleshooting your In-Home WiFi network.
RGU-1007 - Info Unavailable
Restart the Spectrum TV channel and try again, or try using the Search feature to find the programming you're looking for.
1025 - Update Required
- RLP-1025
- RVP-1025
- RCD-1025
If you see any one of the error codes listed above, it means the following:
Either your Roku device is outdated or your Roku software and/or Spectrum TV app version is outdated. To update your device.
RLP-1035 - Program Unavailable
Wait a few minutes, then restart the Spectrum TV channel and try again.
RCH-1000 - Service Unavailable
Check to make sure you're connected to the internet, restart the Spectrum TV channel, and try again. You can also try using the Search feature to find the programming you're looking for.
RLP-999 - Unable to Complete Request
Wait a few minutes, then restart the Spectrum TV channel and try again.
RLP-1001 - Unable to Play
Restart the Spectrum TV channel and try again, or try accessing a different program. If the problem persists, check to make sure you're connected to your In-Home WiFi. Learn more about troubleshooting your In-Home WiFi network.
RLP-1006 - Unable to Play
Check to make sure you're connected to the internet, restart the Spectrum TV channel, and try again. If the problem persists, try accessing a different program.
RLI-1017 - Bad Device Verifier
Wait a few minutes, then restart the channel and try again. If you're still having trouble signing in.
RLI-1027 - Auto Access Denied
Make sure you're connected to your In-Home WiFi network and then try again. If you're still having trouble signing in.
Spectrum TV App for Samsung Smart TV Error Codes
SLP-1035 - Program Unavailable
The selected programming isn't currently available. Select a different program or try again later.
SLP-999 - Unable to Complete Request
Wait a few minutes, then restart the app and try again.
SUC-1002 - Service Temporarily Unavailable
Wait a few minutes, then restart the app and try again.
SLP-1999 - Unable to Complete Request
Wait a few minutes, then restart the app and try again.
SLC-1001 - Unable to Complete Request
Make sure you're connected to your In-Home WiFi network, then restart the app and try again.
SVP-1108 - Unable to Play
Restart the app and try again.
SLP-1002 - Channel Unavailable
The selected channel isn't currently available. Select a different channel or try again later.
SCF-1003 - Check Connection
Check to make sure you're connected to the internet, restart the Spectrum TV app, and try again. Learn more about troubleshooting your In-Home WiFi network.
SUC-1107 - Upgrade to Watch Live TV
Live TV is not included in your subscription. To upgrade and watch live TV, please call us at (888) 814-2343
SCH-1002 - Unable to Complete Request
Wait a few minutes, then restart the app and try again.
Seeing a Different Error Code?
Try the following steps to resolve many of the most common issues with SpectrumTV.com and the Spectrum TV app:
- Restart the Spectrum TV app and try again.
- Make sure you’re connected to your In-Home WiFi network. Learn more about troubleshooting your WiFi connection.
- Reset your device by unplugging it and allowing it to power down completely. Wait a few minutes before plugging it back in.
- Make sure you’re signing in with the correct username and password. Get username and password help.